Thank you for supporting our small shop. We work as quickly as possible to package your order securely so it arrives to you in perfect condition. We have answers for our most commonly asked questions below. 

 PROCESSING TIME: 

We do our best to have your package out the door within two business days. If you need your order sooner, please send us an email at info@happylittlequiltshop.com and we will do our best to work with the postal service and get it out quicker. 

MAIL CARRIER:  

We use the United States Postal Service for all orders. 

SHIPPING:  

We currently ship domestically to all 50 United States. We hope to ship internationally soon! If there is a difference of $3.50 or greater we refund you the shipping difference. Our rates are as follows.  

U.S. SHIPPING RATES:

Order Totals: $0 to $15

USPS Ground Advantage

$6.00

Order Totals: $15 to $30

USPS Ground Advantage

$9.00

Order Totals: $30 to $125

USPS Priority Mail

$11.50

FREE USPS Priority Mail shipping on any order totally $125 and up!

PRE-ORDERS: 

A wonderful way to guarantee you get the most popular collections and you get them first! All preorders are shipped as quickly as possible once we receive the collection/item. Please try your best to not order preorder and currently available items together, it creates a bit of a headache for us logistically and we really appreciate your help with this. 

PAYMENTS: 

We accept all major credit cards and PayPal, select purchases may qualify for payments through Shop Pay or Affirm.

PAYMENT CENTER: 

Payments from our site are processed by either Shopify Payments or PayPal. The following credit cards can be used through Shopify Payments: VISA, MasterCard, Amex, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay and Google Pay. We do not see or capture any credit card information when you order online. 

SSL SECURE CERTIFICATE:  

Payments are SSL Secure certified. Details on this encrypted certification can be found at: https://www.ssl.com/faqs/faq-what-is-ssl/

DECLINED PAYMENTS:  

This happens occasionally, we know if can be frustrating. Please check to make sure you have entered the correct credit card information. If your form of payment continues to decline, another form of payment will be needed. Any questions regarding declined payments should be directed to your credit card company or resolved with PayPal. 

PAYMENT SYSTEM FRAUD ALERTS:

While it is extremely rare, the Shopify payment processing system may tag an order as a Potentially Fraudulent payment. If your order is flagged as a Potentially Fraud payment, we will require another form of payment to fill your order. If your order is flagged as a Fraud payment, we will cancel your order and reimburse you completely. As a reminder the payment collection system is separate from Happy Little Quilt Shop and you will need to contact your credit card company for information on why this is happening. 

TAXES, DUTIES, & OTHER FEES:

State sales tax is collected and paid by Happy Little Quilt Shop for all orders in the United States. 

CANCELLATION POLICY:  

We cannot cancel orders at this time. We are a small business with limited staff and resources. We work quickly to process orders the moment we receive them and do not have the resources at this time to manage a cancellation system. 

CHANGES TO ORDER:  

We can adjust your order as long as your order has not been cut & shipped. Please send us an email immediately to info@happylittlequiltshop.com to discuss changes to your order.

RETURNS:

All returns must be postmarked or returned in person within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURNS PROCESS:

To return an item, please contact us via email or phone to receive a return authorization number. Then place the item securely in its original packaging and mail your return to the following address:

Happy Little Quilt Shop Attn: Returns 112 E 3RD ST Imlay City, Michigan, United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS:

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

RETURN EXCEPTIONS:

The following items cannot be returned: Any opened or not in original packaging/condition merchandise, all patterns and books, all opened software and designs, all machines and machine accessories, all sewing cabinets, cutting tables, cabinets inserts, and quilting table extensions.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.  

Please note sale items are FINAL SALE and cannot be returned.  

To return an item for any reason, simply contact us via phone or e-mail info@happylittlequiltshop.com

DEFECTIVE MERCHANDISE:

If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement or item exchange. Unopened Merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken. Opened Merchandise may be returned for a refund at the full sale price. Merchandise must be returned in its original factory carton (undamaged unit, Styrofoam, warranty card, instruction manual, and all included accessories). Shipping Costs are covered by Happy Little Quilt Shop if there is any problem with your order or the product is defective, and you allow us to repair or replace it. If you choose not to repair or replace the item it becomes a general return. General returns are subject to have the original shipping fees deducted from the refund.

QUESTIONS:

If you have any questions concerning our return policy, please contact us at: info@happylittlequiltshop.com or 810-721-7037 

While we can often respond to you within minutes or hours. Please allow up to 2 business days for us to reply. 

SPECIAL ORDERS AND MACHINE ORDERS:

Please note a 70% deposit is required for all in person special product orders this includes sewing, quilting, embroidery and longarm machines. Due to the nature of how product and machines are ordered we cannot offer deposit refunds at this time. 

DAMAGED ITEMS:  

If USPS damages your item, please contact us at info@happylittlequiltshop.com within 3 business days so we can work with you and the post office to resolve this. A photo of the damaged box and item(s) is very helpful! 

MISSING ITEMS:  

If an item is missing or sent incorrectly, we’re human and it happens, but we understand it’s a total bummer. Please send us a note to info@happylittlequiltshop.com within 3 business days so we can quickly correct any errors.

OUT OF STOCK ITEMS:  

If an item is out of stock, send us an email to info@happylittlequiltshop.com  and we’re happy to do our best to special order it for you.  

STOCK SHORTAGES OR OUTAGES:  

Sometimes our online inventory and physical inventory don’t match-oops Kirsten forgot to update something- sorry! If an item you ordered is no longer available, we will communicate that to you via email or phone (if phone number provided). We will let you know what is missing and can sometimes offer a substitute. If we do not hear back from you within 24 hours, we will reimburse you for the out of stock item with our apologies.